Six years On: Reinforcing Our Core Values
It’s hard to believe, but six years ago this month FrontlineSMS was quietly released into the world. There was no press release, no fuss, no fanfare and certainly no funding. “Project SMS” was conceived earlier that year, renamed “FrontlineSMS” a few weeks later, and then cobbled together on a kitchen table in Finland over the summer. For a long time promoting and supporting it was simply a hobby as I continued my life as an ICT consultant. It’s an understatement to say that I’m surprised at where we are today. Over fifteen staff across three continents, thousands of users in over 70 countries around the world, and a tool which has found a home for itself in almost all fields of international development. None of that was ever part of the plan back in October 2005.
I’m equally as proud of the roots of FrontlineSMS as I am of the tool itself. I’ve been involved in international development in one form or another for the past 18 years, and have seen at first hand things that have worked, and things that haven’t. There’s much that’s wrong in the sector, but also a lot that’s right, and for me personally FrontlineSMS embodies how appropriate and respectful ICT4D initiatives can be run, both on a personal and professional level. There’s very little I’d do differently if I started it all over again.
As I wrote earlier this month after news of our Curry Stone Design Prize broke:
Over the past few years FrontlineSMS has become so much more than just a piece of software. Our core values are hard-coded into how the software works, how it’s deployed, the things it can do, how users connect, and the way it allows all this to happen. We’ve worked hard to build a tool which anyone can take and, without us needing to get involved, be applied to any problem anywhere. How this is done is entirely up to the user, and it’s this flexibility that sits at the core of the platform. It’s also arguably at the heart of it’s success.
These core values, built up over six years, remain central to our work. Here’s just a few:
Each and every one is important to us: Putting users ahead – and at the heart – of everything we do, striving for a positive interaction with anyone who comes into contact with our work, aiming to inspire others whilst respecting a diversity of views, always reaching for better, fostering a positive “anything is possible” attitude, making sure we continue to put people – and their needs – ahead of the aspirations of the tech community, managing expectations both internally and for our users, and finally – constantly reminding ourselves why we do what we do.
As we continue to grow as an organisation, maintaining and reinforcing these values will be an increasingly important part of not only who we are, but who we become.