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Release Notes: January Updates to FrontlineCloud

We recently completed a team retreat, in which we discussed our strategic vision for the future of our Frontline products. You’ll see a number of major improvements coming throughout 2014 to our products. We’ve even created a web page so you can keep track of them over time: New Features and Updates in FrontlineCloud. Back Read more

Release Notes: Our Latest Updates to FrontlineSMS

We are excited to announce a new release of FrontlineSMS, our free and open-source desktop product. When we launched FrontlineCloud, we made a promise to continue to develop and support our desktop application. Thanks to generous support from the Open Society Foundations, we have released Version 2.3, which has a number of particularly exciting features Read more

2014: Our Most Ambitious Year Yet

We want to say thank you to all of our users and supporters for a tremendous and inspiring 2013. Your ideas, input, and investments helped us achieve so many accomplishments over the past year: we topped 100,000 downloads with FrontlineSMS. We launched FrontlineCloud. We received a Google Impact Award for our work with our partner Read more

FrontlineCloud – 4 Notes On Developing A Flagship Product

A few weeks ago, we were invited by the Knight Foundation to join with other Knight News Challenge winners and discuss the various successes and challenges faced by our organizations. It was a terrific opportunity to recognize that many start-ups and small organizations go through nearly identical growing pains. The meeting was more than group Read more

FrontlineCloud: Now with Twilio! Our September Release Notes

Every few weeks, as we release new improvements and features, we’ll let you know on this blog about all of the updates to FrontlineCloud. If you’re curious about our development process, you can read my colleague Sitati’s excellent blog post on the subject, Our Brand of ‘Agile’. Along with bug fixes, language tweaks, and stability Read more

News That is Node-Worthy: An Idea For Connecting Community Radio Stations in Indonesia

Editor’s note: this post was jointly written by Trevor Knoblich, Project Director at FrontlineSMS, and Harry Surjadi, Knight International Journalism Fellow and freelance journalist   Worldwide, media outlets are increasingly mastering two-way communications channels. Radio and television stations are equipped to receive text messages, phone calls, and social media inputs. Staff can then decide to Read more

7 Ways Newsrooms Can Boost Citizen Reporting

This is the second in a series of three posts, originally published on the PBS Idea Lab blog. In my previous post, I argued that established, traditional newsrooms tend to be most comfortable accepting citizen reporting or user-generated content during a large-scale, widespread emergency event. In these circumstances, newsrooms often accept photo and video submissions Read more

Can Citizen Journalism Move Beyond Crisis Reporting in Traditional Newsrooms?

This is the first in a series of three posts, originally published on the PBS Mediashift blog. The aftermath of the Boston Marathon bombings demonstrated yet another significant marker for citizen journalism. Felix Salmon, in an excellent post on the Reuters blog, wrote that the manhunt for a suspect in the bombings “in many ways Read more

Don’t Call It A Comeback: 5 Reasons SMS Is Here To Stay

SMS remains the most popular two-way communications platform on the planet. In most cases, it’s inexpensive, casual, and discreet for users. It also represents one of the more profitable features offered by mobile network operators. And while SMS does face an increasingly fractured market, largely from the growth of messaging apps, it’s not going anywhere Read more

News Participation Starts at ‘Home’

Seemingly every major news event worldwide is heightening participation in news. People are eager to share updates and photos of an unfolding news event, ask questions of media outlets, and share important information. But there are two important aspects to this type of participation: (1) people are most interested in sharing news about the community Read more

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