One of Frontline's key features are our Activities, which allow you to automate actions that are done in response to 'Activity Events' such as inbound SMS or Missed Calls, API requests, the push of a button or a specified time schedule.

Once configured and saved, Frontline Activities automatically run forever on our server, responding to your Events and generating reports that are available when you next log in. Our Activity engine can be used to automate entire workflows within Frontline, and can push SMS, Missed Calls and Activity data to external systems through our easy-to-use API.

(left to right) The DIY Activities; The Inbox; FrontlineSync on an Android phone; supported Integration

All Frontline accounts get access to our core set of 10 powerful and easy to set up Activities. These include automatically replying to Missed Calls or SMS based on SMS keyword text, forwarding selected or all SMS to specified recipients, triggering API Requests in response to certain incoming SMS, subscribing users to events or contact lists, and more!

In addition to our core Activity set, the Frontline team can build bespoke Custom Activities that are catered to your specific requirements.

Consider a centralized system that tracks and manages the states of many members of a team or community and can make automated decisions based on variables types such as numbers (Is the Total Number of Cases > 10?) and booleans (Has there been another SMS received from this person before?), and also push out information over SMS to the human project decision makers.  In this example we see how a team practice might be organised using Frontline and SMS and some training configurations.

Custom Activities can automate exactly what your project needs, and are hosted in your workspace and operate in the same way as our core Activities.
Contact us at support@frontlinesms.com to plan your Custom Activity