Client & Community Lead (Washington, D.C.)

 

Who we are

Frontline is an innovative social enterprise, with an expertise in and passion for using mobile technology to help companies and organizations around the world improve their communication, save time and grow their mission. At the heart of what we do is our software suite - an award-winning, cloud-hosted platform messaging management and automation platform.

We currently have tens of thousands of users in 200 countries, reaching millions of people across industry, geography, and enterprise. We provide a blend of software and consulting services, supporting successful companies that leverage our technology, experience, and brand to build value.

That’s where you come in.

 

Who you are

We’re looking for someone who’s excited about the idea of joining a rapidly growing team to build our client base and community. You will manage relationships with our clients and our broader community, with a blend of account management and digital marketing skills. You’ll work with and grow our client base, using successful projects to build successful products and markets. This position is based in Washington, D.C.

The Client & Community Lead plays a pivotal role in connecting Frontline’s consulting work to our team and our potential users. You will design, implement, and promote the connection between our consulting, product development, and marketing operations. You’re in it for the love of the game - you’re here to test, learn, improve, and test again. We hate to say it like this, but the Frontline is where you live.

 

The Things You’ll Do

  • Lead client communications, community and social media, and digital marketing

  • Manage multiple products and marketing efforts, across industry, from concept to scale

  • Develop and execute B2B and B2C go-to-market strategies

  • Design and develop client project plans, in coordination with the Product Specialist and dev team

  • Contribute to product roadmap, using client insights to the prioritize input to Product Owner/CTO

  • Establish and document project management and communications processes

  • Travel to and/or virtually train clients, users, and prospects

  • Create a holistic community engagement strategy, working with users to build brand equity

  • Write and publish client experience across channels

  • Represent Frontline at a wide range of events, trainings, and meet-ups

 

The Things We’ll Like About You – not required, but we’ll ask about them

  • We’d love for you to have digital account management and marketing experience. But, if you don’t - we’d love you to make a case about your professional writing, project management, and sales/marketing chops.

  • You know why you’re here. We’ve all got something that drives us - this doesn’t have to be your forever, but you should know why it’s your giant leap.

  • Knowledge of, or even expertise in, messaging, automation, and SaaS.

  • Earned media. You know what it is, and, ideally, can show us you know how to get it.

  • It’s a start-up life, for us. We’re growing, but IBM we’re not. On the plus side, Watson won’t take your job in 3 years.

  • It’d be great if you’ve worked in consulting or at an agency, with extra points for digital chops.

  • It’d be even better if you like people. We’re excited by what we do and, even when it’s tough, the people we work with are the ones who do the hardest parts.

  • Self-starter. A lot of people say it, but it’s a biggie. We’ve got everything you need to build a successful operation here, but you already know that. You’re here to define and execute success.

  • Handy with the Steel. That is, you know your way around digital tools, with extra points for marketing tools.

  • You know what VAS markets are. You’ve played this game before.

  • You’re a good writer, and you take pride in the details. Extra points if you give a mean presentation, double bonus extra points you can do it about tech, in a language other than English, and get a laugh.

  • Lastly, you’ve got a passport and you want to use it. We work all over the world, and we’d like you to, too. It won’t always be fancy, but you’ll never be bored. 

 

Apply!

If this sounds like you, we’d love to talk to you! Contact us at join-the-team+clientlead@frontlinesms.com with:

  • An introduction to who you are and why you’d be a good fit at Frontline

  • A CV (Tip: we prefer CVs that are only 2-3 pages at most, focusing more on projects and achievements,  rather than those featuring large lists of acronyms and certifications - this way it’s much easier for us humans to read and understand just how great you are!)

  • With an email subject ‘Client and Community Lead’

Compensation is competitive (and commensurate with your experience) and so are we.

 

Love this role but not right for you?

Networks are powerful and we’d love to reward anyone who shares this with someone that is perfect for the job. If you refer someone who joins us in this role, we’ll say thanks with $500 when they pass their probation.