About our approach
The most important thing we’ve learned from our users is that engaging people on new platforms is a complex process. New technologies mean new communication patterns, which are inherently personal and constantly changing. From cultural norms to supply chains and from outreach to basic education; successful engagement often depends on a range of contextual factors. Whether its device compatibility or an unreliable power infrastructure, each barrier to user adoption requires a locally-appropriate solution tailored both to the population and to the challenges which mobile communications are attempting to solve.
That’s why we work so hard to make the FrontlineSMS toolset so easy to use. No matter what people do with our software, the technology itself is likely to be the simplest part of implementing a project. As businesses, governments, and international agencies begin reaching their stakeholders using SMS, they are asking an increasing number of complex questions about the value of data, institutional change management, and how people use mobile technologies. The growing sophistication of mobile communications applications are increasing the need to professionalize how organizations use SMS. Our team has supported businesses, non-profits, governments, and others through the process of adopting mobile technologies in a wide variety of situations, from coordinating emergency responses, to collecting and analyzing datasets, to identifying potential efficiencies in day-to-day business operations.
We aim to make FrontlineSMS as accessible as possible by keeping the software open-source and free to download. Our consulting services were developed to help our users contextualize the application of SMS to meet increasingly sophisticated needs, troubleshooting project design issues, and helping improve two-way communications strategies. Not only are we able to support clients adapt to the platform, but we also offer custom software design and development services to adapt the platform by working with clients.
All of our consultations are user-focused, participatory, and able to be tailored for a variety of technical and program design needs. Users have engaged FrontlineSMS for a wide range of tiered support services, which include: mobile integration and program design assistance, software customization, staff training, dedicated technical support (either remote or in-country) and evaluation support.
To engage the FrontlineSMS Team, send an e-mail to services@FrontlineSMS.com.
Please note: FrontlineSMS does provide a certain level of free support and advice for all FrontlineSMS users, both via our online community forum, and through our growing collection of online user resources. The forum, our online resources, and the help sections of our website and our software are there to provide all the answers you need to get started with FrontlineSMS. The consultancy services featured in this section provide a premium level of customized and tailored support for your organization.