What could an SMS do in humanitarian aid? Monitor a programme, send in a complaint… and administer a cash transfer?

Lawrence Haddad’s recent column in the Guardian (23rd June) got me thinking about ways to use mobile to enable communities to hold agencies, whether governmental or not, to account for the aid they provide. This is a critical element of good development and aid work. As Haddad says; Helping communities report on whether the aid reached them is a good contribution to fixing the broken feedback loop in international development and to reducing... Read More