FrontlineSMS requires a GSM modem or a mobile phone to be connected to your computer via cable, USB or Bluetooth. In addition to these items, you will need the following:

• A cable to connect your phone to your computer – only needed if you are using a mobile phone rather than a modem

Ensure that you are using the correct cable. Many cables will fit phones they are not intended for and using the wrong cable may prevent your computer from recognizing your device.

• An installed driver for your phone

A missing, corrupt or invalid driver will prevent your computer from recognising your phone or from properly connecting. To install drivers follow the instructions to install the modem’s device manager software, which will include the appropriate driver. Normally this will be automated – some modems ask that you install their drivers separately before inserting the device – check the instructions provided with the device.

• Software to access your phone on your computer

To ensure that your phone, computer or device works with FrontlineSMS, see the Phones and Modems page on our website.

We rely on our users to share their experiences with the FrontlineSMS community and to help populate our crowd-sourced device database. If you use a phone or USB device that is not on our list of working devices, let us know. Fill out a New Report about the device you have tested.

If you have any problems getting started find out how to get further help here.