FrontlineSMS software is designed to be accessible and easy to use ‘straight out of the box’ without the need for expert technical support. That said, when getting started with using a new piece of software we know how helpful it can be to have some guidance. To help users get started with our software, and troubleshoot any problems, we currently offer free user support via our community forum and resources online, but from March 2012, we're also opening our doors to you to offer face-to-face help through our new monthly user support drop-in sessions!
Once a month, our offices in Nairobi, Washington DC, and London will be open to users and staffed by our team. There will also be a monthly open chat over Skype for those who can't make it to the physical drop-ins. During these sessions the team will be there to answer your questions, demo FrontlineSMS functionality and generally provide support on using our software. The idea behind the drop-in sessions is to provide an informal opportunity for you to meet our team and ask questions about FrontlineSMS.
For full details on locations, dates and times please click here. Please email firstname.lastname@example.org if you plan on coming and provide us with some information on your organization and any issues you are experiencing.
FrontlineSMS has chosen the locations of the drop-in sessions based on our staff and office locations If you’re keen to discuss FrontlineSMS at a face-to-face meeting in your own country then you could always suggest a user meet-up via our community forum, too.
We look forward to hearing from you, and hope to see you at one of our drop-in sessions soon! o/