The legal system in the United States is daunting to an ordinary Joe. It is even confounding to a newcomer seeking redress, and, according to the Legal Services Corporation, over 80 per cent of the civil legal needs of low-income Americans remain unmet. For organisations offering legal aids, data on the outcome of the services provided to clients becomes hard to quantify. Using SMS technology can help solve this problem.
Legal aid in the United States is broken. Legal Services Corporation (LSC), the country's primary funder of legal aid organizations, estimates that about half of eligible clients are turned away from the organizations it funds, and about eighty percent of the civil legal needs of low-income Americans remain unmet.
Tomorrow has arrived, but not for everyone. A digital divide persists, even in seemingly connected countries like the United States, where some twenty percent of the population, or sixty million people, don’t have Internet access at home. Those on the wrong side of the divide—the poor, the elderly, the geographically dispersed— are already marginalized, and tend to have a more critical need for specialized legal services, whether to resolve a conflict, acquire a land title, seek asylum, or escape an abusive situation.
