Jobs@FrontlineSMS: Community Support Coordinator (London)

** Please note - this role is based in London, UK ** Are you a self-starter with an eye for detail and a willingness to pitch in and do what needs doing? Do you have an interest in aid, development, conservation, social change, health, or any of the other sectors in which FrontlineSMS is flourishing? Are you web-savvy, know your way around a spreadsheet, and possessed of the kind of dogged determination that gets you where you want to go no matter what the odds? Then perhaps you could be our new Community Support Coordinator.[pdf]

A critical role for our growing organisation, this position (based in E1, London, UK) will be the heart and soul of the team, helping to keep the trains running on time with a number of administrative tasks, while taking the lead on maintaining our community resources and databases, making sure we keep track of support requests via our vibrant user community, writing blog posts and case studies, and getting to grips with our most important partners - the users implementing with FrontlineSMS on the ground.

Here's what our outgoing intern, Adam, had this to say about working with us:

FrontlineSMS is an exciting and dynamic organization. The diversity of the skills and projects of this small organization makes working here fascinating, while the uniqueness of the projects makes the work very important. The small team has a hefty workload and being able to absorb some of the tasks seems to be truly helpful to the staff. Likewise, as another person in the office, I’ve spent most of my time pushing ahead new projects which have been on the back-burner for months. From helping to develop a new survey (look for it soon), to drafting case studies, tracking device tests, and whatever has come up, I’ve had a great opportunity to work on a lot of different projects and really help give the team time and projects that couldn’t have happened otherwise.

The workload in the office is constantly shifting because such a small organization has so many priorities for each person. No day in the office was ever just like another, and almost every day in the office would end up changing throughout the day. All in all the experience has been wonderful. As a student working on a Masters dissertation relating to mobile technology in the developing world, I had a great opportunity to discuss the field and apply my understanding into practical outlets for the organization. At the same time, learning what it takes to manage and promote a small and vibrant organization are a set of skills that I hope to recycle wherever I end up next. And of course, the team is great fun and this part of London has great lunch offerings!

Who could possibly resist lunch offerings? If you're interested in applying, take a look at the job description and send us your CV with a covering note setting out how you meet the person specification and how your experience and passions are relevant to the role to by 5pm on Tuesday, 19th October 2010. Interviews will be held in London during the week of the 25th October 2010.